Heritage's offers an opportunity for all members of the Heritage's Store Team to experience management training and see how Heritage's approaches management development. The Guest Service Manager program gives eligible Team Members an opportunity to grow through increased responsibilities. Guest Service Manager trainees participate in a development program that teaches them the skills needed to manage a store, business skills, profit and loss awareness, customer service philosophies, leadership competencies, and so much more. The program helps Team Members reach a higher level of success with Heritage's and in their lives. The program also helps some Team Members prepare for full-time Store Management Positions in our stores.